01Who we are
The Primitive account (at accounts.primitiveai.com.au) is provided by PRIMITIVE AI LABS PTY LIMITED, trading as Primitive AI.
- ABN: 86 701 195 708
- Address: Unit 15, 42 Terrace Road, East Perth WA 6004, Australia
- Email: hello@primitiveai.com.au
02Accepting these terms
These terms are an agreement between you and Primitive AI about your Primitive account. By creating or using an account, you agree to them. If you do not agree, do not create or use an account. Each app you use with your account also has its own terms: the Primitive Pass terms and the Primitive Pages terms. If you use your account for an organisation, you confirm that you have authority to accept these terms for it.
03Eligibility
You must be 18 or older to create a Primitive account, and legally able to enter into this agreement.
04Your account and security
You agree to give accurate account information. You are responsible for activity you authorise through your account, except where it results from our breach, our negligence or another matter we are legally responsible for. Keep your password, Recovery Key and two-step codes private. We cannot see or reset your password, and if your password and recovery material are lost we may be unable to restore encrypted Pass vault contents. Tell us promptly at hello@primitiveai.com.au if you think someone has used your account without permission. Do not share your account in a way that defeats plan limits or lets someone use our services in breach of these terms.
05Product access and permissions
Having a Primitive account does not automatically give you every feature, paid plan or future Primitive product. Each product may have its own features, permissions, storage limits, plans and availability. Access to one product does not, by itself, let another product or an AI agent read or change that product’s contents.
06Changes to the service
The Primitive account is new and may change, contain errors or be unavailable at times. We may add, change or remove features. Where reasonable, we will give notice of a material change that adversely affects your use.
07Plans, billing and refunds
Paid plans are not offered yet. When they are, we will show you the price and ask you to agree before charging you. Having an account does not itself create a paid plan or authorise any charge. Payments will be processed by Stripe and may also be subject to Stripe’s terms. If we later offer purchases inside our mobile apps, Apple or Google will process them, and their terms will also apply. If you ask within 14 days after a paid charge, we will refund the unused portion of that charge on a pro-rata basis. Contact hello@primitiveai.com.au to request a refund. This refund term does not limit any right or remedy you have under the Australian Consumer Law.
08Acceptable use
You must not:
- use your account for illegal activity;
- create accounts in bulk or by automated means, or use someone else’s email address without permission;
- attempt to breach, bypass, disrupt or probe the security of the account service or another system;
- interfere with other people’s use of our services; or
- resell, rent or commercially redistribute access to your account.
We may suspend or close accounts that break these rules. We will give notice where reasonable.
09Your content
Your content lives in the apps you use, and each app’s terms cover it. You keep ownership of it. These terms do not transfer it to us.
10Privacy
Our Privacy Policy explains how we handle personal information for your Primitive account.
11Deleting data and closing your account
You can stop using one product without deleting your whole account. You can delete your Pages data, your Pass vault or your whole account at any time from your account page. Deletion cannot be undone, so export anything you want to keep first. We may suspend or close your account if you materially or repeatedly breach these terms, create risk or harm, or if the law requires it. Where reasonable, we will explain why and give you a chance to resolve the issue. We may act without advance notice when urgent action is needed to protect our services, their users or others.
12Disclaimers
The account service is provided on an “as is” and “as available” basis. To the extent the law permits, we do not promise that it will always be available, uninterrupted, error-free or suitable for every purpose. Nothing in these terms excludes, restricts or modifies a guarantee, warranty, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
13Limitation of liability
To the extent permitted by law, our total liability arising out of or relating to your Primitive account or these terms is capped at the total fees you paid us in the 12 months before the claim. If you are on a free plan, the cap is A$100. This cap does not apply where the law does not allow a limit. It does not limit liability for Australian Consumer Law guarantees, fraud or gross negligence.
14Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any right or remedy that the law says cannot be excluded. The disclaimers and liability cap in these terms apply only to the extent the law permits.
15Governing law
These terms are governed by the laws of Western Australia. You and Primitive AI submit to the courts of Western Australia and the courts entitled to hear appeals from them.
16Changes to these terms
We may update these terms as our services, our business or the law change. We will update the effective date and give reasonable notice of material changes. If you keep using your account after updated terms take effect, you accept them. If you do not agree, you may stop using your account and delete it.
17Contact
Questions about these terms:
PRIMITIVE AI LABS PTY LIMITED
Trading as Primitive AI
ABN 86 701 195 708
ACN 701 195 708
Unit 15, 42 Terrace Road
East Perth WA 6004
Australia
hello@primitiveai.com.au